See how your HVAC business compares

Six numbers, compared with your peers

• Response time — how long from a service request to technician arrival.
• First-time fix rate — share of repair calls resolved in one visit.
• Average service ticket — revenue per completed service call, with installations tracked separately.
• Jobs per technician — completed service calls relative to your team size.
• Callback rate — how often a completed job needs a return visit for the same issue.
• Maintenance renewal rate — share of expiring maintenance agreements that renew.

What peer comparison means. Your peers are other HVAC contractors with a similar technician count and a similar mix of work (residential service, commercial service, installation / replacement). Seasonal comparisons use the same reporting period. A comparison appears only when it includes at least 5 businesses.

Start with the data you already have

Start with an export from your field service software. We will confirm which fields are available and agree on metric definitions before preparing your report. Service, installation, and maintenance work are kept separate where their numbers would not be comparable. No customer names or contact details are needed.

How your data is used

1. No comparison is shown unless it includes at least 5 businesses.
2. Peers are never named, and no other company's numbers are shown individually.
3. Your data is used only for your report and anonymized peer benchmarks. It is never sold and never shared with the association.
4. You can leave and have your data deleted on request.
5. Associations see only aggregate cohort statistics, never any member's data.

For associations

Members get a clear picture of where they stand against comparable operators, without the association handling anyone's data. You see only aggregate cohort statistics — never an individual member's numbers. To talk about a partnership, email contact@pocketstats.io.

Price

$150 per location per month. Members of partner associations get a discount.